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Visual Link Webmail Tutorial

Home » Support » WebMail

All Visual Link email addresses have access to a feature called WebMail, which allows people to check their e-mail from any computer connected to the Internet.This feature can be accessed by entering your username and password in the Web Mail login box on or by going directly to which can be saved as a shortcut icon on the desktop. Please note that the username will be the first part of your email address, the part that comes before the “@” symbol. For example, if your email address is your username will be just “pretty”.

Here customers can read any new mail not yet downloaded to their home computer, as well as send messages, reply, forward, save or delete mail, all in their own name. It can also be used to quickly read any large e-mails or view attachments that may take a long time or even block the downloading process, and then decide to continue with the download or delete the item. Mail in the Inbox may still be downloaded to home, but once it has been downloaded to the user's computer it is no longer available on Web Mail.

An address book can also be created, as well as different folders for separating saved mail. Messages can be moved to folders or deleted either individually or as a group. Mail moved to trash is still retrievable until the trash is actually emptied.

The Inbox is where you receive your messages is divided into columns. The main icons on the top right of the message page include from left to right: Email, Address Book, Personal Settings, and Logout. Below and to the left are 7 buttons: Check for new messages, Create a new message, Reply to the message, Reply to sender and all recipients, Forward the message, Move message to trash, and Print this message. Please note that only the first 2 buttons here will be enabled until a message is selected.

On the first column is the Status of the message: either "not been read" (in bold with a blue star) or "Opened" (not in bold with a grey dot). The subject is a brief explanation of the message given by the sender. Double click on the subject of a message to read the full message. The sender is the name or address of the person who the email is from. Clicking on the sender's name or email address will initiate a new message to them. The time and date is when the message was sent. Size is the size reported in bytes (B) kilobytes (KB) or megabytes (MB) that this message takes up on the server. An unusually large sized email can often be the cause of your mail failing to download to Outlook Express or another mail program. You can click on each of these columns to re-sort the order in which the messages are displayed. You can for example sort by Subject in either descending (A to Z) or ascending (Z to A) order by clicking on “Subject” at the top. To sort by date in either descending (newest to oldest) or ascending (oldest to newest) order, click on date. To reverse the order click the column a second time.

When you click on a message, it becomes selected and is highlighted in red. Once you have selected a message you can move it to another folder, send it to the trash, forward it, or reply to it. To select multiple messages you can hold down the control key on your keyboard and select additional messages by clicking on them. If you select a message by mistake, just keep holding control and click it again. If you want to select all of the messages you can simply hit the select all option below the list of messages. When selecting messages be sure to click on the subject or other white space as clicking on the sender's name or email address will initiate a new message to them.

You can also block select a group of messages all at once by selecting the first message with a single click, then holding down the Shift key and clicking the last message in the list that you want to select. The 2 messages you clicked as well as everything in between will be selected. For example, if you have your messages sorted by sender, and want to select everything from “Uncle Bob” you would click the first message from him, scroll down to the last message from him and, while holding Shift, click that message.

Moving messages to folders or to the trash is a simple matter of dragging and dropping them. If you want to experiment with this, you can send a few messages to yourself, then practice selecting and moving them.

Folders can be created by going to Personal Settings then folders. Here you have the ability to create and delete folders. For example, if you wanted to put all of your email from “Uncle Bob” in one place you can create a folder and name it “Uncle Bob”.

If you have questions or experience difficulties not covered in this tutorial please email us at so we can help you.